Incident response

examples/incident_response.php creates a critical ticket, positions it at the top of the active board, records the timeline event, and notifies responders.

The script catches ValidationException during board transitions, as WIP limits can reject valid state changes. Failed transitions do not delete the incident ticket.

export OKATANA_PROJECT="01..."
export INCIDENT_SERVICE="Checkout API"
export INCIDENT_SUMMARY="Elevated 5xx rate"
export INCIDENT_RESPONDERS="01USERA,01USERB"
php examples/incident_response.php

Production systems should include external incident identifiers in ticket titles or descriptions for reconciliation.